Service Coordinator (12135)

Role: Service Coordinator 

Salary: £38,333 per annum, pro-rata (inclusive of Inner London Weighting Allowance £3333)

Location: Holborn, London

Contract/Hours: Permanent, Part Time (Advocacy Lead), working 30 per week per week between Monday and Friday 9am to 5pm AND Permanent, Full-Time (Independent Visitors Lead).


  • 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
  • Gain professional qualifications and excellent training/development opportunities.
  • Flexible maternity, adoption, and paternity packages.
  • Pension with up to 7% employer contribution with included life assurance cover.
  • Staff discount portal and Blue Light Card eligibility with 15,000 national retailers' discounts.

Vulnerable children in the UK need your help. 

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.  Last year, we helped more than 671,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives. 

The London IV and Advocacy Service delivers Independent Visitors, Advocacy, Appropriate Adults in Age Assessments and Return Home Interviews for children in contact with Children's Social Service.

The London Independent Visitors Service is a dynamic project that enables children in care to develop a long-lasting relationship with a trusted adult volunteer. The Advocacy Service promotes and facilitates the participation of children and young people in decisions made about them.

How you'll help to create brighter futures

Working in close collaboration with children and young people, partners and senior leadership, you will be using your skills and experience to secure the continuous improvement of the services, providing cover for other services as needed.

Advocacy Lead (Part-Time)

In this role, you will be leading the Advocacy Services and a dynamic team of employed and freelance workers that frontline these services. With a strong understanding of the children care system and the rights of Children in Need, Looked After Children and Care Leavers and children safeguarding legal framework, you will be responsible for the delivery of the Advocacy Service under the National Standards for the Provision of Children's Advocacy Services, as well as the Appropriate Adults in Age Assessments and Return Home Interviews Services under the relevant Guidance and Regulations. You will also have a small workload on the Independent Visitor Service.

Independent Visitors (IV) Lead (Full-time)

In this role, you will be leading a team of Volunteer Coordinators supporting a team of volunteer befriending children in care. With a strong understanding of the children care system and volunteering services and children safeguarding legal framework, you will be responsible for the delivery of the IV Service under the National Standards for the Provision of Independent Visitors Services.

 In this role, you will:

  • Provide a high-quality service to children, young people, and their families, based on an assessment of need and outcomes.
  • Lead a team of advocates and/or volunteer coordinators.
  • Give advice on best practice and the rights of children in need, looked after children and care leavers.
  • Collaborate with senior staff and managers to review and evaluate service provision, ensuring continued improvements, driving innovation and business development for an assigned area of work.
  • Provide support to children, young people, and families by agreeing and applying interventions, liaising with other agencies and professionals.
  • Participate, chair, facilitate and lead multiagency meetings.
  • Nurture, develop and promote effective relationships and communication with colleagues, community organisations, partner agencies and other external agencies.

Let's talk about you.

You will bring a dynamic approach to leading the Advocacy Service and IV Service's growth and development, ensuring new approaches to the work are successfully implemented and securing the compliance with the relevant legal framework and applicable standards.  You will be leading a team of Advocates and/or Volunteer Coordinators delivering high quality services for children and young people.

Our job description is attached but the must haves are:

  • Significant experience of working with children, young people and families in a multi-agency environment, achieving positive outcomes through intervention.
  • Experience delivering commissioned services and promoting continuous service improvement and innovation in partnership with all stakeholders
  • The proven ability to lead by example with the completion of processes and procedures to the expectations and standards designated, and to guide and advise less experienced colleagues.
  • Advanced experience of chairing, supporting, and contributing to service planning meetings.
  • Experience of development and practice of community working, including influencing involvement.
  • The ability to produce clear, concise written reports capturing and progressing the salient issues to action.
  • Ability to prioritise workload to achieve and deliver within agreed timescales and within budget.
  • Demonstrable experience, knowledge and understanding of childcare legislation and safeguarding requirements.

Good to know.

Good to know.

Application Process: There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles.

Don't meet every single requirement?

If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.

Want to know more about Action for Children?

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Great Queen Street Office
10 Great Queen Street, Holborn, London, WC2B 5DG
  • Salary:
    £35000 per annum
  • Directorate:
  • Contract Type:
    Permanent Part Time
  • Closing Date:
    25 June 2024
  • Number of Roles:
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We are proud to be a ‘Care Leaver Friendly Employer - Gold Partner. We have applied the covenant principals across all our Nations to support care experienced people to get a job in our organisation and thrive while you are employed by us

As part of our promise and commitment we offer a guaranteed interview and constructive feedback to applicants who identify as care experienced and who meet the minimum criteria for the role.

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If you have a disability or health condition and need to discuss reasonable adjustments for any part of this recruitment process, so you have the best opportunity to demonstrate that you can do the job or wish to discuss how we will put in place any adjustments if you were to be successful, please email recruitmentservice@actionforchildren.org.uk and a member of our team will be happy to help you.