IT Field Engineer (4684)

Circa £25,400 - £29,700 per annum
Permanent, Full Time working 35 hours per week, Monday to Friday

Keeping our sites, teams and the people we support safe and secure.

The role

Action for Children does what's right, does what's needed and does what works for children in the UK. Every year, our team changes the lives of 370,000 children, young people and families. 

Technology now more than ever is critical in ensuring that we can meet our vision that every child and young person in the country has a safe and happy childhood. Last year in Action for Children we helped 368,648 children, young people and their families!

As an IT Field Engineer you will need to have working experience in a field based IT support role with a flexible can-do attitude, excellent communication skills and the ability to diagnose and solve complex IT issues. You will need to hold a full UK driving licence and be prepared to travel throughout your geographical area providing face to face technical support including break fix, troubleshooting telephony and structured cabling issues, auditing, and managing the commissioning/decommissioning of local IT services and equipment. 

This role will be home based with an element of flexibility required as site visits will need to take place across the country.

You will make a difference by:

- Representing a professional front facing service to Action for Children staff across all geographies and levels and in so doing, to promote the values of the brand.
- Taking responsibility for attending remote service sites and providing technical support.
- Attending site during project openings / closure to commission and de-commission centrally controlled IT equipment.
- Providing basic user training / familiarisation as required.
- Developing strong relationships with remote service users and being the Ambassador for the Action for Children IT department and contributing to continuous-improvement programs for the department in partnership with other staff.
- Developing strong relationships with internal IT teams to ensure information flows both ways and working collaboratively with stakeholders to provide the efficient, effective and innovative use of IT within their functions, to improve the outcomes for children and young people and increase income generation.

You will need:

- Experience in a field based IT support role with exceptional customer service skills and expertise in troubleshooting, diagnosing and solving complex IT issues.
- Proficient technical knowledge of MS-Windows operating system, MS Office suite, Office 365, Azure and Active Directory.
- Demonstrates an understanding of security and data protection standards and legislation.
- Full Clean UK driving Licence. The job requires the ability to travel according to the needs of the job, with reasonable adjustments, if required, according to the Equality Act.
- Must be eligible for business insurance due to company car policy.
- ITIL Qualification would be an advantage.

The way we work

We work to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. Have a look at our behaviours and values to understand more about the way we work here.


We want our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, a comprehensive employer-matched pension scheme and a range of deals and discounts on our dedicated benefits portal. Find out more about our exclusive Action for Children benefits here.

For safe and happy childhoods

At Action for Children, we protect and support children and young people, providing practical and emotional care and support, ensuring their voices are heard, and campaigning to bring lasting improvements to their lives. Last year, we helped more than 387,000 children and families across the UK.

For more information, please Fatima Matin on 07918773592.

We are committed to safer recruitment practices to protect our service users; therefore, all applicants are expected to have an understanding of and commitment to safeguarding best-practice.

Action for Children is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.

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Staffordshire Community Support
The Old Library, Bird Street, Lichfield, Staffordshire, WS13 6PN
  • Circa:
  • Department/Division:
  • Contract Type:
    Permanent Full Time
  • Closing Date:
    7 March 2021
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