Field Engineer (5977)

Nationwide ( Home working with travel across the south of England region)
c£27,000 per annum

Permanent -Full Time 35 hrs per week

Brilliant benefits
We offer  Company Van, 29 days holiday plus public/bank holidays, flexible maternity, adoption and paternity packages, pension scheme where we contribute up to 7%, an employee discount portal and much more

The Role:

Action for Children does what's right, does what's needed and does what works for children in the UK. Every year, our team changes the lives of 600,000 children, young people and families. 

Technology now more than ever is critical in ensuring that we can meet our vision that every child and young person in the country has a safe and happy childhood. Last year in Action for Children we helped 600,000 children, young people and their families!

As an IT Field Engineer you will need to have working experience in a field based IT support role with a flexible can-do attitude, excellent communication skills and the ability to diagnose and solve complex IT issues. You will need to hold a full UK driving licence and be prepared to travel throughout your geographical area providing face to face technical support including break fix, troubleshooting telephony and structured cabling issues, auditing, and managing the commissioning/decommissioning of local IT services and equipment. 

This role will be home based with an element of flexibility required as site visits will need to take place across the country.

You will make a difference by:

- Representing a professional front facing service to Action for Children staff across all geographies and levels and in so doing, to promote the values of the brand.
- Taking responsibility for attending remote service sites and providing technical support.
- Attending site during project openings / closure to commission and de-commission centrally controlled IT equipment.
- Providing basic user training / familiarisation as required.
- Developing strong relationships with remote service users and being the Ambassador for the Action for Children IT department and contributing to continuous-improvement programs for the department in partnership with other staff.
- Developing strong relationships with internal IT teams to ensure information flows both ways and working collaboratively with stakeholders to provide the efficient, effective and innovative use of IT within their functions, to improve the outcomes for children and young people and increase income generation.

What are we looking for from you? 

- Experience in a field based IT support role with exceptional customer service skills and expertise in troubleshooting, diagnosing and solving complex IT issues.
- Proficient technical knowledge of MS-Windows operating system, MS Office suite, Office 365, Azure and Active Directory.
- You can demonstrates an understanding of security and data protection standards and legislation.
- Full Clean UK driving Licence. The job requires the ability to travel according to the needs of the job, with reasonable adjustments, if required, according to the Equality Act.
- Must be eligible for business insurance due to company car policy.
- ITIL Qualification would be an advantage.

If you need support in applying or have any questions  call David Simpson, Recruitment Partner, on 01923 361732 or email david.simpson@actionforchildren.org.uk

We may stop taking applications early than advertised if we find the right person. So, try to get your application in early.

The way we work  

We work to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. Learn more about our behaviours and values to understand more about the way we work on our Action for Children website.   

For safe and happy childhoods  

At Action for Children, we protect and support children and young people, providing practical and emotional care and support, ensuring their voices are heard, and campaigning to bring lasting improvements to their lives. Last year, we helped more than 600,000 children and families across the UK.  

We are committed to safer recruitment practices to protect our service users; therefore, all applicants are expected to have an understanding of and commitment to safeguarding best-practice.  

Action for Children is passionate about promoting equality, celebrating diversity and working inclusively. We value and welcome applications from anyone with the skills and experience for the role. People with disabilities, and those from Black, Asian and Minority Ethnic communities are currently under-represented in our teams. We're working to change this and we particularly welcome applicants from these groups.

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NA, United Kingdom
  • Circa:
  • Department/Division:
  • Contract Type:
    Permanent Full Time
  • Closing Date:
    24 December 2021
  • Number of Roles:
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